Help & FAQs
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99 answers
Getting started
- What is The Website Collective?
- Do I need to pay to try it?
- How long does it take to build my website?
- Do I need any technical skills?
- What should I write in the description box?
- Why do I have to write at least 40 characters?
- Can I build more than one website?
- What happens after my website is generated?
- Do I need an account?
- Is there a contract or minimum term?
Your website
- How do I edit my website?
- How do I change the wording on a page?
- How do I change a picture?
- Why did my picture stop showing in the editor?
- What size should my pictures be?
- Can I add a new page?
- Can I change the colours and fonts?
- Can I start again with a different design?
- How do I delete a website?
- Will my website work on phones?
- Can I share a preview before going live?
- How do I add a contact form?
- Can I sell products on my website?
- Can I add a blog?
- How often can I edit my website?
- Do my changes go live instantly?
- Can I download a copy of my website?
Domains
- What is a domain name?
- How do I buy a domain name?
- How much does a domain cost?
- Can I use a domain I already own?
- How long until my domain works?
- What does 'Unassign' do on a domain?
- How do I point my domain at a different website?
- Does my domain renew automatically?
- How do I turn off auto-renew?
- When does my domain expire?
- What happens if my domain expires?
- How do I move my domain to another provider?
- Who owns my domain?
- Can I buy more than one domain?
- The domain I want is taken — what now?
- What are nameservers?
- My domain registration showed an error — have I lost my money?
- Are my personal details public on my domain?
Hosting
- What is hosting?
- How much does hosting cost?
- How do I buy hosting?
- Is hosting UK based?
- How do I attach hosting to a website?
- Can one hosting package hold two websites?
- Why does my website say it's in maintenance mode?
- How do I cancel hosting?
- Does my website have a padlock (SSL)?
- How fast will my website be?
- Are there bandwidth or storage limits?
- Do you take backups?
- What if my website goes down?
- Can I get an email address at my own domain?
- How much does a mailbox cost?
- Why can't I buy an email address yet?
- How do I read my email?
- How do I set my email up in Outlook?
- How do I reset my mailbox password?
- How much storage does a mailbox have?
- Can I forward mail to my existing address?
- My email isn't arriving — what should I check?
Payments
- How do I pay?
- Is paying safe?
- Why do you need my card saved for a domain-only order?
- Where do I find my receipts?
- How do I update my card details?
- Can I get a refund?
- What happens if a payment fails?
- What are credits?
- How do I buy more credits?
- Do credits expire?
- Do your prices include VAT?
- Will I be charged twice if I retry?